Can't process service payroll payment and them can't run payroll

Hello there, @mbdrywall1.

Let's perform some troubleshooting steps so you can process your payroll payment and run payroll successfully.

Before we start, did you receive an error message when processing your payroll payment and running payroll? Any additional information would be greatly appreciated.

To check if t's a browser data issue, let's try logging in to your QuickBooks Online (QBO) account using a private browser. Here's how:

• Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
• Press Command + Shift + N for Safari. 

Once logged in, go back and try to process your payroll payment and run payroll again to double-check.

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

If you get the same result while using a private browser, I recommend switching to a different one. 

You might want to check out this article to learn more about payroll in QBO: Payroll 101.

Please know that you can always visit our Community forums again if you have other questions with payroll. I am always here ready to help you whenever you reach out. Have a great day and take care always.