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September 21, 2020
Question

Can you explain why my rate has doubled over the last few months?

  • September 21, 2020
  • 2 replies
  • 4 views
No text available

2 replies

Level 4
September 21, 2020

Hi there, dondutton. 

 

Thank you for posting here in the Community this afternoon, unfortunately, without being able to dive into your specific account because the Community is a public forum setting, I'll have to recommend reaching out to our support team. They will be able to look into your account with you in a private 1-on-1 setting and determine why your're being charged what. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

I'm also attaching a link to our website where you can view the pricing for our products: QBO pricing options. If you have any other questions, feel free to post here whenever you need. Thank you again and have a nice afternoon. 

Fiat Lux - ASIA
Level 14
September 22, 2020

@dondutton 

Your discounted period might be over and now you have to pay the regular rate.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

You may open a new account and duplicate data to lower your cost.