Cannot finish setting up payroll. Get to step 3 (prior payroll), enter information and go to continue and nothing happens. Am I missing something or is it a server issue?

Thank you for alerting us about the issue you're getting, @KRK Nathan.

We don't receive any ongoing investigation about customers getting error/s when trying to set up payroll in QuickBooks Online (QBO). To get started, you can open QuickBooks using a private window and continue setting up payroll from there. Sometimes, the regular browser tends to hold onto information, and over time it could cause problems while working with QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

If that works fine from there and able to proceed with the process, I encourage going back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.

As you continue working with payroll, you can check the details from these articles as your references from getting started with payroll tasks, to paying your employees and taking care of taxes:

• Get started with Payroll
• Set up payroll
• How to set up QuickBooks Online Payroll and add an employee

Our QBO help articles also contain different links that serve as guides while working with QuickBooks in the future. You can read the topics from here whenever you're free.

If you have any other questions, feel free to leave a comment below. I'm a few clicks away to help. Keep safe always, @KRK Nathan!