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April 20, 2021
Question

Employees can log into workforce but they do not have access to their payroll information.

  • April 20, 2021
  • 1 reply
  • 1 view
I have has serval employees have this issue. Is there something I can do on my side of QuickBooks?

1 reply

Level 4
April 20, 2021

Hi, @zackmaninc.

 

I can see the need to get this issue sorted out, so your employees can access Workforce. Let me share some insights on how to resolve this. I suggest reaching out to our support and have them associate your case to INV-44024.To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us.  
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

I've added this article for more information: How to change the user id or email address for QuickBooks Workforce.

 

Let me know if there's anything else you need by commenting below. I'll be around here in the Community forum to help you.