How can I open payroll if the system has been gathering payroll for over an hour?

The stored cache can sometimes impact productivity, @SweepingSwans.

Certain concern like this can be resolved by clearing the browser’s cache. This is one of the recommended troubleshooting processes that can fix browser-related issues. 

Before clearing them, try to open your payroll to an incognito or private window for testing. You can use these keys below:

• Google Chrome, press CTRL+Shift+N
• Mozilla Firefox: press CTRL+Shift+P
• Safari: press Command+Shift+N

If you're able to access payroll using a private window, you may need to clear the cache of the regular browser.

You can also use other supported browsers like Chrome, Firefox or Safari as an alternative. It helps get rid of unusual behavior in QuickBooks.

This resource will provide you with a helpful variety of reports that track your finances and total labor hours entered in the system.  

Stay in touch if you have any other concerns. I'll be happy to help you. Have a good one!

This has been happening to one of my clients for the last two and half weeks.  I have a case number and have called 5 times for support.  Clearing the cache does nothing.  No one has been able to help.  Unacceptable.