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brentpmarshall
April 30, 2020
Question

How do I cancel my "QuickBooks Online Payroll Premium" subscription?

  • April 30, 2020
  • 1 reply
  • 4 views

I have tried the phone number 866-729-4662 which is a non working number. I have chatted with 3 representatives that have not helped me. I have also had a phone call with representative that told me I had to deal with the "QuickBooks Online Payroll Premium" department but had no information on them. What is the direct email to this "QuickBooks Online Payroll Premium" department?

1 reply

J
JamesDuanTQuickBooks Team
QuickBooks Team
April 30, 2020

We'll get this working for you, brentpmarshall.

 

Cancelling your payroll subscription can be done within QuickBooks Online. Here's how to do it:

  1. Click the Gear icon in the upper-right corner and select Account and Settings.
  2. Go to the Billing & Subscription tab and click the payroll tile.
  3. Click Cancel subscription and follow the cancellation process.
  4. Confirm the cancellation.

You can also use this reference: Cancel and reactivate your Online Payroll account.

 

Let me know if you encounter any difficulties so we can further review what is happening.

 

 

B
brentpmarshallAuthor
April 30, 2020

Thank you for the quick response. So this process does not work for me. After clicking 'cancel subscription', I get a message to reach out to support via help gear icon and there is only a green 'close' button in the cancel subscription window. I have tried in both chrome and edge browsers. Please advise?

Kristine Mae
Kristine MaeModerator
Moderator
April 30, 2020

I'd like to route you to the right department, Brentpmarshall.

 

I know you've called in before. However, a payroll agent has more tools to pull up your account and cancel it. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "cancel QuickBooks Online Payroll Premium subscription" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback.

If you're routed to the customer care support, let the agent connect you to the right department.

 

Feel free to drop by anytime if you have other concerns. We're open 24/7 to help you.

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