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December 9, 2020
Question

How do I delete a payroll tax payment that I just made with the new format? I don't see a drop-down to select "delete" like before?

  • December 9, 2020
  • 1 reply
  • 0 views
No text available

1 reply

Kristine Mae
Moderator
December 9, 2020

It looks like you've upgraded to the Full Service payroll, Hosseinakbari.

 

You're unable to delete the payroll taxes on your end. I suggest reaching out to our payroll support. An agent can make the changes for you. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Talk to a human.
  3. Enter "Delete payroll tax payment" in the Type something field.
  4. Click I still need a human.
  5. Select Contact us.
  6. Choose between Chat or Callback

Let me also add the list of articles for Full Service Payroll as a future reference: QuickBooks Online Payroll Full Service Hub.

 

Feel free to visit us if you have other payroll concerns. We're available 24/7 to help you. Take care!

December 11, 2020

Hi Kristine,

Thank you for your reply. I called and got the issue resolved. They deleted for me. There is a problem with the new update and I reported using feedback.

Thank you again,

Hossein