How do I enter a person in payroll and the system says she already exists. She does but not in the payroll system as she is the administrator

Hi there, diwunderle.

The error you're receiving when adding an employee is already a reported issue (INV-38953). Our product engineers are working to get this unexpected occurrence resolve as soon as possible.

We'll have to add your company to the list of affected users. This is to ensure you're in the loop for the progress of the investigation.

To help sign up, contact our QBO Care Team for further assistance. They can gather personal data in a secure space, which I'm unable to perform in the Community for safety purposes.

You'll receive an email once more information is available. Here's how to get in touch with them.

1. Go to the Help icon at the top to select the Contact Us link.
2. This will open another window where you can enter the issue/topic.
3. Click on the Let’s talk button to view the support information.
4. Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

You can bookmark the following article for future reference. It outlines the instructions on how to resolve the error: The name supplied already exists. Another customer, vendor, or employee is already using this name.

I appreciate your patience while we’re working through this. Reach out to me if you have any other questions. I’m always ready to answer them for you.