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April 30, 2021
Question

How do I figure out why payroll direct deposit to employees did not go through?

  • April 30, 2021
  • 2 replies
  • 13 views
I did payroll yesterday, but no direct deposits have hit the employees accounts. How do I figure out what happened?

2 replies

April 30, 2021
Ami_D
Level 1
April 30, 2021

Hello @barbie5. I'm glad you checked in with the community this morning! We have resolved the issue from this morning which prevented some direct deposits from being processed as normal.  We expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.