How do I get QBO to file my State and Fed unemployment tax properly? They messed it up and now will not help me.

I should also add, that I clearly showed them that our State payroll was configured properly and we were not exempt.

Hello there, Powercat. Glad you've posted it here.

Filing the State and Federal Unemployment tax must be done within the assigned period. If you're trying to pay now, you're advised to do it outside QuickBooks or directly on your state website. It's because it's beyond the appointed time.

Once done, you can follow these steps to resolve overpayment:

1. Go to Taxes on the left panel.
2. Within the Payroll Tax tab, select Pay Taxes to check the overpayment. Overpayments appear as negative amounts.
3. Select Resolve overpayment next to the negative amount. It will show you the breakdown of the taxes.
4.  When you select the Apply to a future tax payment option,  your overpayment will be applied to the next liability period. On the other hand, the Request a refund option will have you contact the IRS or state agency to get the actual refund.
5. Once done, Mark as Resolved.
6. Then, select Contact tax agency for next steps to complete the task.

Check here for more details. If you need further assistance, please give us a call and connect with a payroll expert to help you resolve these overpayments. Go to this link and select the QuickBooks Online Payroll section to view details on how you can get in touch with them. 

If you want to run payroll reports soon, you can check this guide: List of payroll reports.

Please comment below if you have other questions with QuickBooks. I'll be around to help you figure them out. Keep safe always.