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August 14, 2020
Question

How to get Employee address to print on paycheck again. Started omitting one employee's address after last QB update.

  • August 14, 2020
  • 1 reply
  • 4 views
No text available

1 reply

JasroV
Level 8
August 14, 2020

I can share with you some troubleshooting steps to fix this, @dispatch4.


There’s a great chance that this issue is caused by cache. Let‘s access your QuickBooks Online (QBO) account via a private or incognito window to verify.

 

Piled up cache for a while causes uncommon behavior to the browser and can affect your QBO experience. To start, you can use these keyboard shortcuts below depending on the browser you're using.

  • For Google Chrome: Ctrl + Shift + N
  • For Mozilla Firefox: Ctrl + Shift + P
  • For Safari: Command + Option + P

Then, try to print your employee’s paycheck again to double-check. If you’re able to do so with their address, then we’ll need to clear your browser’s cache. This fixes uncommon issue to the browser and optimize its performance.

 

If the issue persists, try using other supported browsers and see if this is a browser integrated issue.

 

Additionally, you might want to check out this link for reference on how to prepare and file 1099s in your QBO account:

 

Let me know if you need further assistance in printing your employee’s paycheck. I’m more than happy to help you out again. Keep safe.