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April 26, 2021
Question

I can not get passed screen "We're fetching your date. What can I do ?

  • April 26, 2021
  • 1 reply
  • 0 views
No text available

1 reply

Level 9
April 26, 2021

I can help you get pass the page you're seeing, kinneycreation.

 

Are you using the QuickBooks Self-Employed (QBSE) mobile app? If so, try to log in to your account using a browser like Google Chrome to check if you'll get the same message. Please use this link: https://selfemployed.intuit.com/login.

 

If it's working as expected, let's reset the app's data to refresh the system. Here's how:

 

  1. Open the app. 
  2. Click the Help menu at the top of the screen.
  3. Select the Reset App Data option on the drop-down selection.

You'll want to uninstall and reinstall it to make sure that that app is up-to-date.

 

If you're using a browser, you can use these steps on how to isolate slow response within the system: 

 

  1. Use an incognito window when accessing your QuickBooks Self-Employed account.
  2. Clear cache and cookies to fix issues when using QuickBooks.
  3. Make sure the browser is updated and you can use other supported browsers such as Google Chrome, Mozilla Firefox, or Safari. 

Keep me posted on how this works. I'll be here for you to help. Take care!