Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Level 7
December 3, 2018
Question

I completed my payroll and want to Preview Payroll - message what hit a snagLogged out and reconnected - same problem

  • December 3, 2018
  • 1 reply
  • 3 views
No text available

1 reply

SouthernStacy
December 3, 2018

 I would try opening the Payroll module in a new Google Chrome Incognito window.  From Chrome, click on the three dots in the upper right side of the window and choose 'new incognito window' (control + shift + N).  Browse to your Quickbooks Online file, login, and try the same sequence again.  This will clear all the unnecessary information from your browser and make sure it's not your cache that's messing up the load.  Hopefully this is a quick fix!  :)