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lindak1119
Level 7
February 15, 2019
Question

I got this message: "We can't turn on payments for you. . . There are several possible reasons[, i.e.,] related to the type of products or services you sell."Why??

  • February 15, 2019
  • 15 replies
  • 52 views
No text available

    15 replies

    A
    Anonymous
    February 15, 2019

    That's a bizarre message. How can QB know what you sell? (it can't btw, not really.)

    D
    dst2
    March 1, 2019

    I got this message as well after applying to process payments with QB Self-Employed. There is no way to figure out what's going on because phone support keeps referring me to chat support and vice versa. I just started using QB and if I can't use it to process payments then I will have to cancel the service. Very disappointed.

      BettyJaneB
      BettyJaneB
      Level 9
      March 1, 2019

      Hi there, @dst2.

       

      Thanks for bringing this to my attention. I'm here to get you pointed to the right direction to get assistance with turning on your payments with QuickBooks.

       

      To verify the reason on why you're unable to turn on payments in QuickBooks, It would be best to reach out to our Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum.  Once they have this information, they'll be able to further assist with determining the details about why you keep on getting this message when processing payments.

       

      You can locate their contact information at the following link:QuickBooks Payments Contact Us.

       

      Feel free to reach back out to me if you have any other questions about payments. I'll make sure to get back to you as soon as I can. Thanks for coming to the Community.

      J
      jmeci
      May 24, 2019
      @BettyJaneB wrote:

      Hi there, @dst2.

       

      Thanks for bringing this to my attention. I'm here to get you pointed to the right direction to get assistance with turning on your payments with QuickBooks.

       

      To verify the reason on why you're unable to turn on payments in QuickBooks, It would be best to reach out to our Merchant Services Department. This team is the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum.  Once they have this information, they'll be able to further assist with determining the details about why you keep on getting this message when processing payments.

       

      You can locate their contact information at the following link:QuickBooks Payments Contact Us.

       

      Feel free to reach back out to me if you have any other questions about payments. I'll make sure to get back to you as soon as I can. Thanks for coming to the Community.

       This still doesn’t explain why QB not turn on payment. Doent the information requested online form enough to know what a small business sell. If not, QB better cancel online application and we go bu merchant service depart for aproval

       

      Its very a huge time wasitng after aong form

        W
        webstark
        August 14, 2019

        I know this thread is months old, but don't bother, there are better options to pick over QB.

         

        "We can't turn on payments for you."

         

        If you're reading this, you're better of with WaveApps for Payments, even Stripe, over your PaySimple. Use an alternative invoicing services, because if there are problems now. Even if you're approved now for a merchant account with QB, in the future, 4-6 successful payments away from now, QB "risk software" can shut you down.

         

        This looks bad in the eyes of your customers and it will cost your bottom line, trust me don't go with these guys. Will try payroll, if things don't go well there I will be gone.

         

        I received the same message, I am not in the prohibited businesses category, I do web design. We don't get paid until after the job is done. The risk for non-tangible services is very low vs tangible items, I know I used to sell merchant services back in '07.

          J
          julescarriere
          December 9, 2019

          Same thing for me they got a really bad support service after 11 emails and many phone calls still refuse us to connect payments what is that ....

            L
            LauraAB
            Level 8
            December 9, 2019

            Hello julescarriere,

             

            Thanks for your interest in QuickBooks Payments! I see that you've already spent a lot of time on this, but I want to make sure you get the answer you need if it's not clear why your business isn't qualifying for the program. At this time, QuickBooks Payments questions, especially ones of this nature, are handled exclusively by our phone support team.

             

            You can reach out by dialling 1-833-317-2226 from Monday to Friday between 9 a.m. and 8 p.m. ET. Follow the prompts for Merchant Services/Payments to connect with an agent that can help.

             

            Let me know if you have questions about that!

            B
            brittneyatrahan
            March 10, 2020

            Just so you know when you are telling others to do this. I have been on hold and have been transferred between two different departments for over 2 hours now. Neither department can help or answer the questions have. It seems as though QuickBooks is not recognizing incorporated freelancers as an actual business.   

            C
            can not set up payment
            February 19, 2020

            Same here, what a bummer. If that's the case QB will not work for me.

            Never had issues getting accepted by for example Freshbooks, lease companies, etc.

             

            Been in business for over 5 years, I'm not a minor and we have an excellent credit profile.

            The company is based in Canada.

             

            No idea why it is rejected. 

             

              S
              Sam701
              November 6, 2020

              I received the same message after jumping through all the hoops to set up payment processing - but it was due to my personal credit score, which has been damaged by divorce and medical bills. I'm working to improve it, but it's not high enough to satisfy QB, apparently. 

              I fail to see what my personal credit score has to do with payments coming through the QB system.  I am not asking them to establish credit for me, only to allow me to send invoices and receive payments for them.  I have used a few other freelancing / contracting systems like And.co, 17Hats, etc - all of these will allow me to accept payment via my bank account, Paypal or Stripe without checking my credit score.  This makes no sense, so I must be missing something. QB is also about to be missing something - my monthly subscription.  

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