I have an employee whose cell # has changed. I changed it in QB, but he can't get into workforce because the security code is being sent to his old cell #. How do we fix?

Hi there, @sharonalee.

Your employee needs to change their phone number in the accounts.intuit.com to update the information. This way, the security code will be sent to their new phone number.

Here's how:

1. Let your employee sign in to accounts.intuit.com.
2. Go to the Sign-in & security menu.
3. Select the Phone section, then click the Change link.
4. Enter the new phone number and the password.
5. Click Save.

If the security code is still sent to the old phone number upon signing in to accounts.intuit.com, I recommend contacting our Phone Support Team. This way, they can help change your employee's information.

Also, you can let your employee read this article so they can learn more about viewing their paychecks online: View your paychecks and W-2s online in QuickBooks Workforce.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.