I have been trying to get ahold of someone in quickbooks support for months. I am getting charged two times/month. I can't get a refund. I have spent hours on hold.

There might be an active account associated with your billing information, @userhello14. 

I understand that you need someone to call you and fix issues you may have. At Intuit, we always make sure to address all concerns so they won't affect your business and fix any issues you may have.

I see you've already contacted support earlier, but I'm going to have to refer you to them again. They can assist you with getting this case escalated to our product engineers, and have it investigated. 

Here's how: 

1. Select Help (?) at the top right.
2. Click the Contact Us button.
3. Enter a brief description of your concern.
4. Hit Let's talk.
5. Select Start an email or Start a chat.
   

If you have a reference number, I'd also suggest keeping it handy so there isn't a need to re-explain the situation.

Please continue to keep us updated. I'd like to have this opportunity to better help you in a timely and efficient manner in the future. Have a good one.