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April 30, 2021
Question

I have two businesses with Quickbooks Payroll. We use the same bank but different accounts. This week we ran payroll and neither worked. Is this a quickbooks problem?

  • April 30, 2021
  • 1 reply
  • 3 views
Quickbooks showed that the payroll processed but the money has not left our accounts and our employees have not been paid. We are checking with the bank also to see if the issue is on their end but wanted to see if this was a quickbooks issue.

1 reply

BettyJaneB
Level 9
April 30, 2021

Hi there, @bowwowfrederick.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

 

I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.