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daviscabinet1
January 30, 2019
Question

I need to delete or void two paychecks from the paycheck list, but there is no delete or void option available t?

  • January 30, 2019
  • 3 replies
  • 19 views
No text available

3 replies

J
JanyRoseB
Level 5
January 30, 2019

Hi there, daviscabinet1.

 

Thanks for reaching out to us. I'm here to help provide some information about deleting paychecks in QuickBooks Online (QBO). 

 

We have an ongoing issue where some users are not able to delete paychecks in QBO. Our engineers are already investigating the root cause of this unexpected hitch and working to implement a solution. 

 

While we're continuing to work on resolving this issue, I suggest reaching out to our Customer Care Team to add your account to the list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email. 

 

Here's how you can contact our phone support: 

  1. Click this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select the version of QuickBooks, click Contact Us.
  3. Type-in Customer Support on the search bar. 
  4. And click Get the Phone number below. 

For additional reference, you can check this article on how to void or delete paychecks. 

 

We appreciate your patience as we work through this. Please check in with us if there’s something else you need help with. I’ll be around to help. 

    N
    ncroghan
    February 4, 2020

    So, is this still an issue? As of now I'm unable to void or delete.

    MichelleBh
    MichelleBh
    Level 8
    February 4, 2020

    Hi there, @ncroghan.

     

    Allow me to join the conversation and to share insights about unable to delete or void paycheck in QuickBooks Online (QBO). 

     

    I've checked the investigation, and it is already resolved. In your case, it seems that the paycheck you're trying to void or delete is a direct deposit, and it's previously processed. To void the paychecks, I suggest contacting our Payroll Support. They have the tools to help you with the process. 

     

    Here's how: 

    1. Go to the Help (?) icon, then choose Contact Us.
    2. Enter your concern in the description field and click Let's talk.
    3. Select either Send message or Get a callback.
    4. Complete the needed information and pick Send message or Confirm my call.

     

    Check out our support hours and contact us at a time convenient to you: Support hours and types.

     

    For future reference about what can be or can't be edited on an employee's paycheck and to handle overpayments in QBO, please visit these articles:

    Feel free to post again or leave a comment should you need anything else. I'll be happy to answer them. Take good care!

    B
    BH17
    January 10, 2020

    was this ever resolved because we are having this issue as well.

      E
      Emily M
      January 10, 2020

      Thank you for joining the thread, @BH17.

       

      That’s not good to hear that the delete or void option is no longer available. What happens is that web-based platforms like QuickBooks Online store data to save you time when loading repetitive files. They can often become corrupted or outdated, causing issues like the button disappearing. You’ll need to clear your Cache and Cookies as this usually resolves this kind of issue.  

       

      Send a comment below if you other questions. I hope you have a great day. 

        J
        Jeff 006
        November 16, 2020

        The removal of this option makes it very difficult when an employee loses his check or an error is made in calculating their hours. It is hard to understand with so many companies being affected that quickbooks online has not come up with a solution. Extremely disappointing customer service. 

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