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April 30, 2021
Question

I received a notice from QB that Direct Deposit went through, but nobody received their pay. I checked with our bank and it did not come through.

  • April 30, 2021
  • 1 reply
  • 0 views
Why didn't our payroll go through and why can I not speak with a human about it?

1 reply

JenoP
QuickBooks Team
April 30, 2021

Hi there, jccchurch10.

 

We know how important it is to be able to pay your employees on time. Upon checking in the Community, other posters are also sharing the same experience at the moment.

 

Our engineers are already aware of this behavior to check this out the soonest. Please inform your employees to monitor for their pays within today while this is being taken care of.

 

You can also follow these steps to monitor the status of the investigation and subscribe to receive email updates:

 

  1. Go to this link: http://status.quickbooks.intuit.com/?subscription_confirmed=true.
  2. Click Subscribe to updates.
  3. Enter your email address and click Subscribe via email

 

The Community is always here if you need anything else.