I recently ran payroll. QB email me and said I have NSF and charged me but the money is in the QB payroll envelope. Has anyone had this issue? And how do they fix it?

I want to ensure you can handle the non-sufficient funds (NSF) charged to your account, ltsmithdo.

QuickBooks checking isn't the bank account on file and that's the possible reason why your funds became insufficient.

With this, I'd like to ask if you received a return code R01 or R09 in the email. If so, we will proceed to debit your account on the same day upon receiving the notice from your bank. Following this, your service will be on hold for five banking days to ensure the redebit is successfully processed.

• If the redebit is successful, you don’t need to do anything more. 
• If the redebit fails, see the two options below to pay your balance due. We don’t accept cash, checks, or Western Union. 
• If you need to run your payroll before the 5 banking days are up, see the two options below. Note: we may not be able to stop the automatic redebit. 

Moreover, you can release the hold using wire transfer or Versapay to expedite the hold removal process, or in case the automatic redebit is unsuccessful.

Moving forward, if you want the funds taken out from the QuickBooks envelope, you'll have to set up your pay with direct deposit by selecting your QuickBooks checking account.

Here's how:

1. Follow these steps to sign up for payroll.
2. When QuickBooks asks which account you want to use to fund payroll, select your QuickBooks Checking Account.
3. Then, choose Accept and submit.

However, if you already set up to pay using a QuickBooks checking account, I'd suggest contacting our QuickBooks support team.

Furthermore, here's an article you can browse to learn more about what to do if you have an NSF hold on your payroll service: Resolve a non-sufficient fund (NSF) hold on your payroll service.

I'll be here willing to provide further assistance, for any additional queries you may have when handling your payroll entries. Just let me know so I can back you up.