Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
August 3, 2025
Question

if I tired reaching out probably 5 or 6 times and have to upload documents because my payroll account is on hold. Months now and the issue isnt solved. How do i Expedite?

  • August 3, 2025
  • 1 reply
  • 8 views
No text available

1 reply

Level 8
August 3, 2025

Thank you for sharing your concerns about your Payroll account being on hold, @trevorm1. I understand how important it is to resolve this quickly.

 

To expedite this process, please log in to your QuickBooks Online Payroll account and check the Resolution Center by clicking the Gear/Settings icon under the Tools section. From there, select the open case regarding uploading documents for follow-up or check the progress.

 

However, if you don't see any open cases from there, I recommend contacting our QuickBooks Live Payroll Support via chat or callback so they can follow up and expedite on your case.

 

Please leave a comment if you need additional QuickBooks assistance.