Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
L
LBtsp
New Member
July 30, 2025
Question

IRS Penalty Bills on Full Service Premium Payroll

  • July 30, 2025
  • 1 reply
  • 9 views

I am paying for premium payroll service. I have yet to receive a reasonable explanation of why I have received three separate penalty bills from the IRS this year. I have not made any changes in the eight years I have been paying for this service. 

 

I have trusted you to meet your service agreement, yet I am out over $2,300 in penalties and no one will tell me if you have corrected the issue so I stop getting penalty bills for a service I pay you to complete!

 

Ironically this all started after you sent this notification of Changes with automated tax withdrawals in QuickBooks Online. Is there a correlation?

1 reply

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
July 30, 2025

Receiving an IRS Penalty Bill, even having a Premium Payroll Service, can create confusion, @LBtsp. I understand your feelings towards this situation, and I am glad you raised this concern promptly.

 

To acquire explanations and answers to your questions, I recommend contacting the QuickBooks Online (QBO) Payroll Team. It is crucial to review your account's tax payment history, and there are internal processes that need to be followed to resolve this issue.

 

They can also confirm if the recent changes to automated tax withdrawal are the reason you are experiencing this issue or not. Here's how:

 

  1. Go to the Help (?) icon in the upper right corner of your account
  2. Move to the Search tab and Contact Us.
  3. Choose: What can we help you with? Either the Payroll or the Ask about something else box to specify it.
  4. If you select " Ask about something else, enter your specific concern. Then, Continue.
  5. If you pick Payroll, you will automatically be directed to How would you like to connect with us? Chat or Callback.

 

We are all ears if you have any additional queries or require further clarification about tax payments.

L
LBtspAuthor
New Member
July 31, 2025

<span;>Support and tax notification dept has been a complete joke. I just spent the last two days on chat getting the run around. No one will tell me if the problem is resolved so I can stop paying penalties! This is what I pay you for!

<span;>The tax notification dept took soo long to respond to my first bill that the IRS sent me a certified letter of intent to levy my property. When they did respond, want to take a guess of what the resolution finding was?

<span;>I cannot for the life of me get someone on the phone that's actually filing my taxes! Absolutely infuriating at this point. Today I was told by the agent that she has audit logs that someone made a change but she can't tell me who or share those with me, what???!! This is my account that I am paying for how do you have access to different audit logs then I do???!! And I am the only one on the account and I know with 100000% certainty that I did not change anything I didn't even know it was an option until today.

<span;>I just want to know why this keeps happening and how you can fix it?! Why did this suddenly start happening after you changed when you take out the tax funds?

<span;>And while you keep giving me the run around I keep paying the penalties!</span;></span;></span;></span;></span;>

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement