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February 28, 2021
Question

Is anyone else having any issues with the "send and new" option not working properly from the email screen

  • February 28, 2021
  • 1 reply
  • 0 views
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1 reply

Level 9
March 1, 2021

Hi there, selawncare.

 

Thank you for posting here in QuickBooks Community. I'll share different information about "send and new" from the email screen.

 

If you're referring to the invoice email and when you click on send and new it is sending the invoice but no new blank invoice is coming up, this has been reported as an ongoing issue. Our product engineers are now working to fix this as soon as possible.

 

For now, you'll have to close the invoice page and open a new invoice as a workaround so you can continue your task while working on transactions for your business. 

 

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

If you mean that the  "send and new" option is not working properly as nothing happens, I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
 

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please refer to this article to see steps on how you can print multiple sales forms: Email or print multiple invoices and sales forms.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!