It's my priority to help you with running payroll in QuickBooks Online (QBO).
Upon checking, there are no related posts shared in the Community about issues with scheduled payroll.
To ensure your employees won't miss their pay, I'd suggest running an unscheduled payroll. Here's how:
Go to the Payroll menu and select Employees.
Click the ▼ drop-down, and choose one of the following options: Bonus only, Commission only, or Fringe benefits only.
Select As net pay or As gross pay.
Review the QuickBooks bank account to track your payroll, the pay period, and the pay date.
Choose the employees you'd like to pay.
Enter hours, compensation, memos, or any other paycheck info as necessary.
Select Preview payroll.
Click Preview payroll details, Save for later, or Submit payroll.
Confirm the amounts and payment methods and select Finish Payroll.
I'd also suggest getting in touch with our phone support. That way, they can investigate the cause of the issue and fix it. Simply follow these steps to connect with them:
Alternatively, you can chat representative directly from this link: QBO Chart Support.
On the other hand, may I know the specific error you had when trying to run payroll? This way, I can gather enough resources and look for open investigations.