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December 1, 2019
Question

Is there a way to enter an email for a CONTRACTOR?

  • December 1, 2019
  • 1 reply
  • 4 views

When you set up a contractor, there is no way to enter an email address for them so they can get their paystubs sent to them.   There is an email field for employees, but not contractors.  What am I missing?

1 reply

December 1, 2019

Hi there, asapinc.

 

Yes, there is an option for you to enter the contractor's email address. I've laid down the steps, and attached some screenshots so you won't get lost.  

 

In Intuit Online Payroll, here's how to add a contractor: 

  1. Go to the Employees tab.
  2. Click on the Add a Contractor link.
  3. Select Individual
  4. Enter the contractor's information including the email address. 
  5. In the Other section, choose that applies then click on OK.
  6. In the Account Access Preferences, check the Access their pay stubs online box. 
  7. Click on OK

In case you wanted to edit the individual contractor's current access to view pay stubs:

  1. From the Employees tab, select the name of the contractor. 
  2. Click on the Edit in the Paycheck Records info section.
  3. Reset the password for view the pay stubs. Please be sure to click on Send email so the contractor can see the temporary password and instructions.

When it's time to pay the contractor, go to the Pay Day tab and create the payment. Don't forget to click on the Send Email

 
You can also go to the Setup tab to enter the email address: 
  1. From the Setup tab, click on View Payroll Account Access.
  2. Click on the Not Enabled link for the contractor. 
  3. Enter the email address. 
  4. Click on OK

 

 
On the other note, if you're using QuickBooks Online Payroll, I'm sharing the steps for you. Please check it out: 
  1. Go to the Workers page.
  2. Select the Contractors tab.
  3. Click on Add a contractor
  4. Enter the Name and Email address
  5. Then, click on Add contractor

To print/email the stubs:

  1. Go to the Expenses page. 
  2. Select the Vendors tab. 
  3. Choose the contractor/vendor that you want to view.
  4. Under the Transaction No field, select the transaction that display DD. Print the stubs and manually email it to the contractor.

Additional notes for setting up and editing contractors' information are in this article: Contractor direct deposit

 
I'm confident that you can now send the stubs to your contractor. Let us know if you have other questions. Have a great day! 
asapincAuthor
December 2, 2019

Thank you for the response, but the email field you mentioned on those pages does not exist on my side for any contractor, business nor individual.  Can you provide assistance on how to make the field appear, please?  Screen shots attached.

MikiD
December 2, 2019

Thanks for getting back to us and for providing some screenshots, asapinc.


Let’s check if this has something to do with your browser by logging in on a private window first. Here’s how:

 

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P. 
  • For Safari, hold down Command + Shift + N.

 
Browsers are capable of storing information from your previously visited sites. When this information gets overloaded, their communication with web-based applications could be interrupted. This can cause unusual behaviors like the one you’re experiencing. 


Being able to see the field privately indicates the said issue. With this regard, we’d recommend clearing your browser’s cache or switching to a different one. 

 

If this won't workout, I'd recommend reporting this to our support team. They'll be able to help you investigate figure out the issue. You can reach out to them by going to Online Payroll section in this article: Support hours and types. 

 

Always consider posting your questions here if you need anything.