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A
ADeutsch
August 18, 2020
Question

Last paystub used employee’s old address

  • August 18, 2020
  • 1 reply
  • 26 views

For some reason with our last payroll, the pay stub of one employee used her old home address (she moved over a year ago). This address isn’t even in the system anymore and it’s been printing it correctly for over a year. Everybody else’s was correct. What happened?

1 reply

Tori B
Tori BQuickBooks Team
QuickBooks Team
August 18, 2020

Hey there, @ADeutsh. 

 

Thanks for reaching out to the Community. 

 

I recommend clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your payroll. I've included links that contain the steps to clearing the cache for all supported browsers below. 

 

Let me know if you have any questions or concerns. You can reach out to the Community at any time. Take care and enjoy the rest of your day. You certainly deserve it! 

A
ADeutschAuthor
August 18, 2020

Thank you. I'll give it a shot. I do access through Quickbooks for Mac desktop. I'm unclear on how it would work properly for a year, though, and then suddenly find that old address. Do I need to be concerned when an employee changes a bank account number or other info?

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