May I get a refund? I was prompted to enter payment info and thought it was to gain access to my existing payroll service. Used zero times. This account is not needed.

I'd like to direct you to the right support about refunds, whiterabbittrans.

You can reach out to our Customer Care Team for further assistance. Before doing so, please check out our support hours here: Support hours and types.

Then, follow these steps:

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2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

If you decide to cancel the account in the future, you can check out this article: Cancel your QuickBooks Online subscription or trial.

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