My credit card information wont update for payroll .

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@GraceC wrote:

Hello there, @pspann.

 

Your browsers store temporary internet files and cache to speed that can cause unexpected behavior. 

 

In the meantime, you can access your QuickBooks Online (QBO) account via an incognito/private browser to check if it's a browser issue or not

 

To use a private browser, here’s how:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: press Command + Shift + N

If it works fine using the private browser, access your account using the original browser and clear the browser's cache.

 

Otherwise, you can use a different browser.

 

For additional help, feel free to reach out to our

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@GraceC wrote:

Hello there, @pspann.

 

Your browsers store temporary internet files and cache to speed that can cause unexpected behavior. 

 

In the meantime, you can access your QuickBooks Online (QBO) account via an incognito/private browser to check if it's a browser issue or not

 

To use a private browser, here’s how:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: Press CTRL  + Shift + P
• Safari: press Command + Shift + N

If it works fine using the private browser, access your account using the original browser and clear the browser's cache.

 

Otherwise, you can use a different browser.

 

For additional help, feel free to reach out to our QuickBooks Customer Care Team. They have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.

 

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

I want to make sure this is taken care of for you. If you have additional questions or concerns while working in QBO, leave a comment below. I’m here ready to help you.

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YOUR HELP IS BAD. NEED A PERSON
Customer Care Team. They have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.

 

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

I want to make sure this is taken care of for you. If you have additional questions or concerns while working in QBO, leave a comment below. I’m here ready to help you.

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