My employee has a Po Box but online does not allow me to use a po box as an address line.

I have not seen that Intuit/QBs has fixed this major BUG yet.  So DO go to Help and send in a Problem comment to them.  (This one ranks right up there with some of the other "they did what???" things they've done.)

I really don't know if it will work, but you might enter the Post Office's address in as the Physical Address, then in the next line add "Box xxxx"   If that doesn't work, try it without the "Box" in there, just the number.

Again... Speculation on my part, but I'd think the PO would figure out what you're doing.  But then again, it is the PO (regretfully not meant as a joke).

Good evening, @lynnimplementrep. 

I appreciate you coming here with your concern about not being able to add a PO Box to your employee's information. 

After researching further on this problem, I've discovered that our Support Team can add the PO Box address for you when contacting them. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Hit the Contact Us button. 
3. Enter your issue or question and tap Let's talk. 
4. Scroll down and select to Get a callback. 

It's that easy!

Please, reach back out after getting in touch with them to keep us updated. It's my priority that you get your employee's PO Box added in QuickBooks Online. Bye for now! 

I type in POBox #### then QBO says "Did you mean PO Box ####".  I say yes and it goes right in.

Kelly at QB payroll was able to update the employee's address to a PO Box on her end. I could not do it using QB online, but she was able. The first agent was not aware she could do this. But, Kelly did. Thanks so much to Kelly!!

Navigate to Edit the employee's "Personal Info" section.

First enter the City, State and Zip

Then for Street Address type in "POBox ####" (no space between "PO" and "Box"). Click on "Save."

QBO suggests an alternative address "PO Box ####" in that City, State and Zip. Click on "Save" to accept.

Good to go!

Hi ALL!  I found a hack for this issue.  When entering the PO Box address, I put in POB(space)(# of box) and when I went to save it it gave me an auto corrected address of the PO Box  (##) written out the correct way.  Hope that helps!

😄

I found a work-around. If you enter the address as:

POBOX 1234

City, State 56789

It will automatically offer you 2 suggestions to choose from for the correct address.

Choose the one that reads like this:

PO Box 1234

City, State [removed]

It will allow it since it is a correctly recognized postal address. 

I hope this helps! 

Try Adding PO BOX (with capital for the word Box)  instead of PO Box and it should work