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April 30, 2021
Question

My entire payroll did not direct deposit for today's payday, though I received the normal email notification that DDs were scheduled for today! Anyone else having this???

  • April 30, 2021
  • 1 reply
  • 2 views
The bank account is correct, the date is correct, this was in every way a normal payroll run except no one has been paid on payday.

1 reply

Adrian_A
Level 8
April 30, 2021

Hello, misscecilySF.

 

Thank you for reporting this in the community. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal.  

 

We expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd.

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.