My payroll will not let me access to pay my employee

Thank you for reaching out to us, flowersbyneil.

I'll be glad to help you with your payroll concern.

Let's clear the browser's cache to delete the temporary Internet files. This will help optimize your browsing experience and resolve the issue

For the steps, you can check out this article: Clear cache and cookies to fix issues.

If the issue persists, use an Incognito window in Google Chrome.

Here's how:

1. Click simultaneously on the Keyboard combination Ctrl-Shift-N (Windows).
2. Select on the menu on the upper right
3. Choose the three vertical dots.
4. Click the New Incognito Window.

If the same thing happens. I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

To reach them.

Here's how:

1. Select the Help icon.
2. Choose Contact Us.
3. Provide the information of your concern in What can we help you with? area.
4. Click the Let's talk option.
5. Choose to Start a chat.

You can also check on this article: QuickBooks Online Standard Payroll hub for more information about the payroll tasks in QuickBooks Online.

We're always here in the Community to help if you have other questions related to Payroll in QuickBooks Online. Stay safe!