Thanks for posting in the Community forum, @kaceybaileylands. I'm here to lend a hand.
To isolate the issue, let's check your junk or spam folder. Some email providers are tracking down spam emails, which sometimes legit emails go to that folder too.
You can also verify if the email address for the reminder of your payroll account hasn't changed. Here's how:
Click the Gear icon at the top.
Select Payroll Settings.
Go to the Preferences section and choose Email link.
From there, you'd see the email address where we send the email. Take a look at this article to know more how to get email reminders: Get Email Reminders for Your Payroll Account.
Please let me know how it goes or if you have any other issues in the comment section below. I want to make sure everything is taken care of for you. I'm always here to help. Have a nice day.
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