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April 30, 2021
Question

Payroll said processed in QB but nothing deducted from bank, employees not paid

  • April 30, 2021
  • 1 reply
  • 0 views
and i've been on hold in the stupid chat for 3 hours now, i have employees who need to eat and no DD was made, nothing withdrawn... and no, we are not new users

1 reply

Level 9
May 1, 2021

Thanks for posting here about your payroll concern, @userandy1.

 

 

Phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. 

 

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
 

In order for you to receive live updates for outages in QBO, go to this link and click on Subscribe to Updates.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.