Please call me I do not understand how to fix my account with the information that is given

No none here can or will call you. You have to take the proper steps to request a call back or chat. 

1. Log in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day