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April 30, 2021
Question

Regarding the direct deposit error this morning, has anyone seen funds yet transfer from their bank account and have any of their employees received their paychecks?

  • April 30, 2021
  • 1 reply
  • 0 views
QB payroll website says that this problem has been corrected, yet I see nothing pending from our bank account. They seem to have turned off their customer support chat line, which is ridiculous!

1 reply

JenoP
QuickBooks Team
May 1, 2021

Hi there, kate51.

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.