Someone please reach out to me, miles are not tracking again. Its ridiculous I pay for a service and customer service doesn't have direct contact information.

Hi there, bwilliams2800.

I wouldn't like you to come up with that situation. I see you've been experiencing this behavior multiple times. I'd like to share some possible reasons why it happened and guide you on how to connect with our specialists. 
 

Regardless of tracking mileage manually or automatically within QuickBooks Self-Employed, tracking the mileage feature should normally work on your end. I've also tried checking our records here, and there's no open investigation about it. 

For some reason, there are times that software like QuickBooks will not work properly. It's when our data is holding too much cache. If that's the case, we will be experiencing unusual behavior.

May I ask have you tried signing in to a private browser? If you haven't tried it, I would recommend doing so. It helps us to verify if it's a browser issue that causing this unusual behavior. You can follow the shortcut keys below, depending on what browser they're using:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If the miles are still not tracking, we can go back to our main browser and clear the cache. This is to start your data fresh and help QuickBooks to work well. Also, you can use other supported browsers like Mozilla, Google Chrome, Microsoft Edge, and Safari. For Safari, make sure to use the latest one.

We're unable to provide direct contact information. Though, we can follow the steps below to get in touch with our support team. Here's how:

1. Click Assistant at the upper-right corner.
2. Ask general questions.
3. Enter to Talk to a human (twice).
4. Then, click I still need a human.
5. Select Message an agent, or Get a callback.

Due to COVID-19, we have limited support and reduced our support hours too. To make sure we address your concern on time, you can check their work schedule in this article: Support hours and types. Once clicked, please go to the QuickBooks Self-Employed section to view the details.

Please give me an update on it goes. I want to make that you're good to go. Keep safe.