W2 entries for Box 12DD not saving in QuickBooks Online Payroll

Hi, friends.  I encountered a glitch with entering data into Box 12DD for our W2s this year and wanted to share my accidental fix in case anyone else is having this issue.  First, the screen to edit boxes 12 and 13 was tricky to find this year.  It's at Payroll Taxes > Filings > Resources > W-2s > W-2 Copies B, C, & 2 (employee) > Edit Box 12/13.

 

First of all, when I went to enter our Box 12DD totals per employee, every person we've ever employed appears on the list, not just the employees to receive W2s for last year. (thumbs down)  Then, only about 10 appear on the screen at a time so you must continually click "Load More".  (boo)  Heaven help you if you have hundreds of employees!.  The crux of the issue, though, is that after entering and submitting the Box 12DD data, none of it appeared on our W2s and were blank each time I reentered the Box 12/13 data entry screen.  I tried clearing my cache, using an incognito window, logging in and out after each entry and then trying three different browsers.  None of this fixed the issue.  Finally, out of desperation (and to avoid a call to QB help), I entered an amount for one employee and then clicked the checkbox under the Box 13 header, even though it was not applicable to this employee.  Shockingly, this worked.  After clicking "Submit" and reentering the screen, the Box 12DD total was saved for that employee and the checkbox for Box 13 was back to being unchecked.  This is an accidental and bizarre "fix" for a frustrating issue.  I thought I'd share my experience in case it might save even one person the time and headache I've had today.  Good luck, friends!