Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
March 21, 2021
Question

We just switched to QB Online Payroll 2 payrolls ago and it has been nothing but problems. How do people get a hold of someone to actually fix the issues Qb created?

  • March 21, 2021
  • 1 reply
  • 2 views
Customer service is horrible and doesn't follow up. We have Chatted, Called and responded to emails and nothing gets resolved. How we actually get a real person that knows what they are doing and get the issues fixed??

1 reply

IamjuViel
Level 8
March 21, 2021

This is not the service we want you to experienced, @GraceAdmin.

 

We've streamlined the process in contacting our customer service support. This ensures that we're able to address your concerns in a timely manner. 

 

Before anything else, can you share with us more details about your payroll concerns? This way, we can provide you with accurate solutions and other details that can fix the problem. 

 

On the other hand, here’s how to contact our Customer Care Team:

  1. Click the Help icon.
  2. Select Contact US on the pop-up. 
  3. From the How can we help? field, enter your question.
  4. Choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

 

Also, you can refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

 

Meanwhile, you can scroll down these articles as an additional reference that can help you navigate your QuickBooks account.

You can always ask your question here in the Community. I'd be more than happy to help in any way I can. I'm only a post away.