Good Evening, @colleen-sakran. Let's work together and get this resolved. Let's make sure of a few pieces of information that needs to be matching in order for her to view the pay stubs efficiently. The email she's using to log into Workforce needs to be the same as the one you have on file in your account. To locate this, follow the steps below. Go to the Workers tab. Select the Employees section. Find the employee and then click on them. In the "Personal Info" section, ensure the email address is correct and the same one that they are using. If it's not the same, I'd suggest changing the email address. Afterward, you can look into this article for additional information about viewing pay stubs in Workforce. I recommend contacting QuickBooks Workforce if the email is correct. Here's a link that can help you get in touch with them: QuickBooks WorkforceRemember, I'm only a comment away if you need anything else. I want to make sure you're able to get back to running your business, so let me know how it goes.

Question

When my employee logs into workforce to view her online paystubs, it only shows her previous place of employment.

Forum|Forum|6 years ago
March 11, 2020
1 reply
9 views

No text available

QuickBooks Online

C

Candice14

Level 8

Good Evening, @colleen-sakran.

Let's work together and get this resolved. Let's make sure of a few pieces of information that needs to be matching in order for her to view the pay stubs efficiently. The email she's using to log into Workforce needs to be the same as the one you have on file in your account. To locate this, follow the steps below.

Go to the Workers tab.
Select the Employees section.
Find the employee and then click on them.
In the "Personal Info" section, ensure the email address is correct and the same one that they are using.

If it's not the same, I'd suggest changing the email address. Afterward, you can look into this article for additional information about viewing pay stubs in Workforce.

I recommend contacting QuickBooks Workforce if the email is correct. Here's a link that can help you get in touch with them:

QuickBooks Workforce

Remember, I'm only a comment away if you need anything else. I want to make sure you're able to get back to running your business, so let me know how it goes.

J

jhwinter

Hi, every time I attempt to sign in to Intuit Workforce using the link my new employer emailed to me, I receive the attached error. My previous employer also used Intuit Workforce. So, when I sign in normally, I only see their information.

Jen_D

Level 8

Thanks for posting here again, @jhwinter,

In order for you to access your new employer's payroll data, you must have them invite you to their Workforce account. Every QuickBooks Payroll account will require a separate login for employees.

Just in case, I'll be adding these steps for them to invite you:

Go to the Payroll menu, and select Employees.
Click the employee you need to resend the invitation to.
Press Edit employee then fill out the Email field in the Personal info section.
Press Save.

Once done, you will receive an invitation to access your employee records under the new employer's account. See this link to learn more: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more

Also, I'm unable to see the error message attached in your post. If you can, kindly attach the file again for me to check. In the meantime, if you're getting an error "There's an issue on our end, we're working on it" , this is currently an ongoing issue.

Our engineers are aware of this and the fix is being prioritized and investigated. While we haven’t resolved this unexpected behavior yet, you must request to add your account to our notification update.

Although this is being actively looked into, we do not have an ETA for resolution at this time. Our team will send live updates about the status of the investigation through email. To add your account to the notification list, please contact our Support Team.

Our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday. If you can't reach us during this time, you can request a callback so you won't have to wait on the line.

Here's how:

Sign in to your QBO account.
Click the (?) Help icon in the upper right-hand corner of the Dashboard.
From there, select the Contact Us button and enter your concern in the description box.
Once done, select Call us or Get a callback option.

Please provide the investigation number INV-50636 to our representatives.

We thank you for your patience. If you have other QuickBooks questions or concerns that needs immediate attention, please let me know in the comment below. I'll be more than happy to help.

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