Why am I automatically logged out after only 1 hour when my settings are set to logout after 3 idle hours? Our admin has also reset to the maximum 3 hours

Hello there, Kurt18. Allow me to go into detail about time duration in QuickBooks Online (QBO).

To address your concern, it could be due to excessive cache in the browser. We suggest performing some troubleshooting steps. Sometimes, older or corrupted caching files can cause problems in your web browser. 

To begin, please open an incognito window on your QBO account. Depending on your browser type, you may refer to the keyboard shortcuts provided below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

When this works, you may proceed to clear the browser's cache. This removes its stored cache to ensure the program performs efficiently. I recommend using another supported browser or device if you still encounter the same error.

Additionally, I've got you this article in case you'd like to edit company details in QBO: Change your business name, contact info, or EIN in QBO.

If you have further concerns about time duration, feel free to come back here in the Community. We're here to assist you 24/7.