Why are my employees having trouble clocking in and out on Workforce?

Hi there.

I can see the importance of employees clocking in and out seamlessly through the WorkForce mobile app. Let me assist in resolving this issue.

First off, may I know the specific error message that your employee receives upon clocking in and out with the WorkForce app? For most general issues with the QuickBooks WorkForce app, clearing the app's cache can help resolve them. By clearing the cache, you can remove historical data and access QuickBooks with a clean state.

To start, let your employee refresh their data to see the latest available information in their WorkForce app to resolve this unexpected behavior.

Here's how:

iOS

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the WorkForce app.
3. Select Offload App.

This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

If the issue persists, you can uninstall and reinstall the Online mobile application if the problem continues. Otherwise, you can access WorkFoce using other supported browsers.

Nevertheless, here's an article for future help that can help you sort out other issues you may encounter while using the app: Troubleshoot QuickBooks Workforce.

To ensure the issue is resolved for you, please let me know how you get on after your employee attempting the steps. Kindly respond to this post, and I will get in touch with you.