Why did i get charge payroll service when i dont have that service activated?

Hi there, Ahlvin. 

Thank you for reaching out to the Community. To properly check and investigate this issue with payroll charges without activating the service in QuickBooks Online, I recommend contacting our Customer Care Team. They have additional tools to pull up your account and help you identify the charge made in your account. 

To contact us, here's how: 

1. Go to the Help icon.
2. Choose Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Select I still need a human, then click Contact us.
5. Click either Get a callback or Send a message to start a conversation.  

Take note to make sure you can get connected to our support team on time. You can reach them every Monday to Friday from 6: 00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturday.   

Moreover, in case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self-help.  

Reach out to me whenever you have additional questions. Please know I'm here ready to help you. Have a safe and productive weekend ahead!