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1 reply

AlcaeusF
Level 14
December 5, 2020

Welcome and thanks for visiting the Community, @dhpromoman-gmail.

 

As much I would like to help you with this, we're unable to pull up your account here in the Community space for security purposes.

 

I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and verify the charges that you're getting.

 

Here's how:

 

  1. Click the Help (question mark) icon, then hit the Contact us button. 
  2. Enter "Charges" in the box or type something similar along the lines. 
  3. Proceed with Continue
  4. Choose either Start a chat or Get a callback

 

Other ways to reach them can be found in this article: Contact QuickBooks Self-Employed Support.

 

For tips and other resources, I recommend visiting our website for reference: QuickBooks Self-Employed articles.

 

Please let me know how the call goes or if you have any other questions or concerns in the comment section below. I'm always here to help. Have a good one!