Why is it so hard to speak with someone with this company

I'm determined to improve your impression of our support, @userr.crisp9round.

I'm here to ensure you're able to speak with one of our specialists in QuickBooks Online. 

I understand your urge to talk to someone for support. But before I hand you over, I'd be pleased to give help. You are always welcome to post your concern here on the Community page. Community agents and QuickBooks Online Allstars can provide an explanation and resolution to your concern.

On the other hand, ensure to call them within our support hours to quickly address your concern. You may visit this article for more information: QuickBooks Online Support. 

I'd encourage you to visit our Help Articles and Videos Tutorial for your later reference. These pages contain a lot of questions about handling your business transactions, reports, taxes, and other topics. 

Notify me if you have further questions about your account. I'm glad to help you out. Take care always.