Why is the company suspended and how can I correct this problem?

Hello @lindak1119,

Thanks for posting in the Community. I can provide clarification on an account being suspended.

An account generally becomes suspended when there's been an issue with processing the subscription payment. This can be caused for multiple reasons, such as an expired credit card. You can correct this and resubscribe with the following steps:

1. Login to QuickBooks Online using a computer. 
2. If the card be expired, you will be prompted to update the payment information. 

Should you have a different issue, or are unable to subscribe, please see the following article for the number to contact the Phone Support Team: If Your QuickBooks Online Account Gets Suspended. This team has specialized tools to review subscription information and assist with getting you back to business. 

That's got it. These resources should help you get back on track. 

Please let me know if you have any questions. Wishing you a wonderful day.