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April 20, 2020
Question

Why will it not take my check numbers in autofill or when I put them in manually

  • April 20, 2020
  • 1 reply
  • 6 views

After printing checks, when I go to put my check numbers in it is like it freezes and will not take anything. When I put them in manually, it still does not keep them. This has been 3 weeks that it has done this.

1 reply

Morgan_B
QuickBooks Team
April 20, 2020

Hi there, Bdavidson1955.

 

I want to make sure you're able to save the check numbers, and I'd be glad to lend a hand.

 

As an initial troubleshooting step, I recommend clearing the browser cache. The cache is in place to make loading web pages quicker and easier. If it becomes too full of data, it can have an adverse effect and create viewing and performance errors in the system. Clearing the cache will force a refresh and getting everything back up and running smoothly. Here's how you'd get this done in Chrome for example:

 

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

 

The following article provides similar steps if you're using a different browser: How do I clear my browser cache and temporary Internet files?

 

Feel free to follow up here to let me know how things look after giving this a try. I'll be here if you need assistance with anything else.

April 22, 2020

I could not find the three vertical dots in the top right corner, and it did it again this week.