Eliza Murphy
Level 1

Finding inspiration

I know this is probably the wrong place to post, but having been incredibly pleased with QB when i first became a member a few months back, I have now become incredibly frustrated. I would like help and cannot seem to get any. I have tried via the app, to which i have had 3 messages saying a human will email me, and they never have. I have also tried looking at other peoples posts, but I would like an answer to avoid having to do load more work please. I was getting error 163 when trying to connect my Tescos Bank Credit Card and now it's gone to code 101. I have done as much as i know what to do, as I think Tescos wanted me to confirm my telephone number even though it hasn't changed, but that doesn't seem to have worked. Plus i read on a post that perhaps changing passwords would work... nope, still getting same error. It's been going on for months and I am now worried I won't be able to import my transactions. Could you please help me. Many thanks Eliza.