Hi, DianeOffutt.
Allow me to take over and get this resolved quickly.
In order for us to check your account, you'll need to call our Customer Care Team who can review your QuickBooks Certification and have the tools to pull up your account in a secure manner.
All accounts related concern need to be directed to our phone support for security purposes. You can get their updated number by following the steps below:
- Go to: https://quickbooks.intuit.com/accountants/proadvisor/.
- On the upper right corner, click the Telephone icon to show the phone number.
Also, you may want to visit these links for your reference:
Let us know if there's anything else you need, we'll be here to help you out. Have a nice day.
