QuickBooks Team

Re: Upgrade to QuickBooks Pro 2018 not without problems

Hello, @PES-LLC.


Thank you for sharing what you've attempted so far with your file. Since you already ran the Rebuild, I recommend running a Verify on your file. Sometimes there is data damage in the file a Rebuild can't fix. Running a Verify, post-Rebuild, will show you errors still in the file that need to be manually fixed. Here's how you can run a Verify: 

  • From File in the upper left-hand corner, Select Utilities.
  • Click Verify Data.
  • If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. Select View Errors.

Once you have a list of the errors, you have a few options available to you. You can contact support. or you can post a screenshot here and I will review the errors and help you to fix them. You can also try running your company file through the File Doctor. This is an advanced automated tool that fixes more complicated data damage issues. You can find more about that here: https://community.intuit.com/articles/1436686-quickbooks-file-doctor-fix-your-damaged-company-file-o... . If you want to contact support, you can find out how here: https://help.quickbooks.intuit.com/en_US/contact . You can also work with me, should you choose to. Leave me a comment below if you have any questions for me.