Hi there, @lcocpa1.
I'd be glad to help you today so you'll be able to reset your password successfully.
Yes, you can use the automated password reset tool to reset password in QuickBooks Desktop (QBDT).
For the detailed steps and instructions, you may check these articles:
Since the tool doesn't work on your end, it would be best to get in touch with our Support Team to check this further securely.
To contact support:
- Go to: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Desktop under Which QuickBooks do you need help with?.
- Click on Continue as guest under Stop! Open QuickBooks to contact us page.
- Select your version, under Select your QuickBooks Desktop version.
- Search for your concern under What can we help you with?.
- Click on Start a Message under Here's how to connect with a QuickBooks expert about "Change ...".
Please don't hesitate to add a post/comment below if you have any other questions about resetting password in QBDT, I'll be always here to help you. Have a great day ahead!
